BSTEC 233 - Dental Office Administration

5.0 Credits
Front office skills: Covers practice-management strategies, interpersonal skills, managing clinical records, dental billing, terminology and dental HIPAA/OSHA/WISHA regulations; appropriate for employment and current dental office staff. Prerequisite: Computer experience and placement into EAP 121 or BRDGE 090.

Course Objectives
Upon successful completion of this course, students will be able to:

Describe the roles of the dental team, including education, registration, certification or licensure required for each. [REASON]
Demonstrate knowledge of dental terminology. [REASON]
Describe HIPAA, OSHA and WISHA safety regulations as it applies to the dental office and demonstrate the ability to find updated regulation information on the web. [REASON]
Demonstrate basic understanding of Dental Law and Ethics. [REASON]
Demonstrate the rudimentary elements of patient scheduling techniques and the re-care systems. [REASON]
Demonstrate ability to manage patient records. [REASON]
Describe the fundamental steps taken in establishing financial arrangements with patients. [REASON]
Demonstrate knowledge of the basic functions of dental office software. [REASON]
Demonstrate knowledge of tooth numbering systems and basic dental procedures. [REASON]
Describe the ways in which an office can demonstrate outstanding customer service. [REASON]