BSTEC 260 - Leadership/Management Skills:CD

5.0 Credits
Introduction to office and employee management. Topics include leadership and communication skills that are necessary to work in a diverse office environment and participate in a global economy. Prerequisite: BSTEC 110 or instructor’s permission.

Course Objectives
Upon successful completion of this course, students will be able to:

Identify and analyze characteristics of leadership that should be displayed by an office manager. [REASON]
Define problems and implement the problem-solving process for office manager. [REASON]
Identify, practice, and assess skills which facilitate effective interaction and mutual understanding among three or more people for the purpose of working on a task, participating in a class discussion. or making a group presentation. [COMMUNICATE]
Define the AOM responsibilities in preparing themselves, their staff, and their office to participate in a globally diverse work environment. [EXPLORE]
Identify and analyze problems and options, select and implement appropriate solutions, and evaluate outcomes. [REASON]
Demonstrate knowledge, understanding, and appreciation of culture and its influence on individuals and cultural groups in our society; a self-awareness of attitudes and values regarding life in a multicultural society; and the skills to recognize, analyze, and evaluate multicultural perspectives and issues. [ACT]