CIS 162 - PC Desktop Support

5.0 Credits
Advanced topics in desktop support. Development of problem-solving skills used in supporting the desktop user. Students work in teams to create and manage their own helpdesk. Emphasis on trouble- shooting, problem-solving, and customer support. Prerequisite: CIS 100 with a minimum grade of 2.5, or concurrent enrollment or equivalent experience.

Course Objectives
Upon successful completion of this course, students will be able to:

Setup defaults for and troubleshoot the installation of several Microsoft Operating Systems and MS Office. [REASON]
Effectively utilize a knowledge base to solve a computer problem. [REASON]
Create and implement maintenance and backup plans. [REASON]
Install and configure hardware and amp; software for devices such as a hard disk, CD-ROM, scanner, printer, sound card, digital camera, etc. [REASON]
Set up and run a mock help desk, working in a team environment. [COMMUNICATE]
Educate and train others on various operating systems and applications. [COMMUNICATE]
Facilitate customer service and support. [COMMUNICATE]
Effectively communicate with customers and fellow team members. [COMMUNICATE]
Research, create and give an oral presentation. [COMMUNICATE]