CIS 163 - A+ Hardware Support II

5.0 Credits
Students will repair/build computer systems and peripherals in a simulated shop environment. Topics include: system evaluation, classification, software installation, configuration and peer-to-peer networking. Preparation in A+ certification is included. Prerequisite: CIS 161 with a grade of 2.5 or higher or equivalent experience.

Course Objectives
Upon successful completion of this course, students will be able to:

Evaluate and classify systems and determine appropriate configuration and repair actions. [REASON]
Create and follow work orders and tracking documentation. [COMMUNICATE]
Assist customers in making decisions regarding their computer needs and equipment. [COMMUNICATE]
Assist a small business customer to evaluate, design and implement a small business/home office to meet their computing needs. [COMMUNICATE]
Test various PC components and sub-systems. [REASON]
Describe typical shop virus control and licensing policies. [REASON]
Repair and upgrade computer equipment in a simulated commercial environment. [REASON]
Load and configure a typical installation of various operating systems. [REASON]
Develop and analyze a site survey. [REASON]
Act responsibly, both individually and collaboratively, within changing environments. [ACT]
Explain the ethics involved handling customer’s computer equipment. [REASON]
Work in a team environment to achieve a successful outcome. [ACT]