MGMT 122 - Customer Relations Management

3.0 Credits
Customer service is essential to business success. Learn the basics of customer needs and retention and skills in problem-solving, communication, and critical thinking that enhance career opportunities and organizational success.

Course Objectives
Upon successful completion of this course, students will be able to:

Discuss examples of excellence in customer service in a variety of industries. [REASON]
Explain how to attract and retain customers for business survival. [REASON]
Demonstrate a variety of strategies for effective communication, creative problem solving and decision making in customer relations. [REASON]
Explain how to maintain positive relationships with internal and external customers. [COMMUNICATE]
Explain and discuss examples of appropriate business etiquette and social skills in the workplace. [COMMUNICATE]