AHE 121 - Introduction to Health Unit Coordinator/Management

5.0 Credits
History of the health unit coordinating profession, including National Association of Health Unit Coordinators (NAHUC) and certification process. Introduction to management techniques, confidentiality issues, and communication skills in a hospital setting. Prerequisite
AHE 110; AHE 115 or HLTH 105; AHE 116; BSTEC 104; BSTEC 129, BSTEC 130, or CIS 100; and SHS 170. All with a minimum grade of 2.0 or equivalent. Corequisite

Course-level Learning Objectives (CLOs)
Upon successful completion of this course, students will be able to:

Describe the various hospital units and the roles and responsibilities of the nursing, professional, paraprofessional and support personnel in the hospital environment.
Explain the history of the Health Unit Coordinator profession and the role of the Health Unit Coordinator today. List the career opportunities available for the health unit coordinator.
Explain certification as it relates to the health unit coordinator including the steps taken to prepare for NAHUC certification.
Demonstrate professionalism as they relate interpersonal communications and relationships (e.g., listening skills, verbal/nonverbal communication).
Demonstrate and describe the use of communication devices including the telephone, intercom, paging systems, copy and fax machines, computers, shredders and pneumatic tube systems.
Analyze and demonstrate the practice and development of culturally competent care.
Demonstrate knowledge of workplace behavior, ethics, employment issues, legal concepts and HIPAA laws.
Describe the purpose, history, standards, and code of ethics of the National Association of Health Unit Coordinators (NAHUC).