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Apr 20, 2024
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CIS 153 - IT Desktop Support
5.0 Credits
Advanced topics in desktop support. Development of problem solving skills used in supporting the desktop user. Students work in teams to create and manage their own helpdesk. Emphasis on troubleshooting, problem solving, and customer support.
Prerequisite CIS 151 and CIS 152 with a minimum grade of 2.5 or equivalent experience.
Course-level Learning Objectives (CLOs)
Upon successful completion of this course, students will be able to:
- Set up defaults for and troubleshoot the installation of several Microsoft operating systems and MS Office.
- Effectively utilize a knowledge base to solve a computer problem.
- Set up and run a mock help desk, working in a team environment.
- Facilitate customer service and support.
- Effectively communicate with customers and fellow team members.
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