2018-2019 Academic Catalog 
    Jan 25, 2022  
2018-2019 Academic Catalog [ARCHIVED CATALOG]

Computer Information Systems - Desktop Support Specialist Certificate

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Program Description This entry-level certificate builds the foundational skills for a variety of careers in computing fields. Students will gain skills in: intermediate office applications, business computer concepts, installation, configuration, troubleshooting and support for PC hardware and software. The content in this certificate maps to A+ certification and has a strong customer support focus emphasizing the skills students need for maximum success in an IT environment. This certificate requires successful completion of a minimum of 30 credits as outlined.

Advising Note This program requirement sheet is not a substitute for meeting with an academic advisor. Meeting the requirements to graduate with an Edmonds CC certificate or degree is ultimately the responsibility of the student.

Program Requirements (30 credits)


  1. Demonstrate intermediate knowledge of business computing concepts.
  2. Demonstrate intermediate abilities in standard office productivity suites.
  3. Demonstrate intermediate abilities in PC hardware and software support.
  4. Apply desktop support problem-solving methods and procedures to solve hardware and software problems.
  5. Apply customer support principles to resolve computer user’s problem(s).

Program Notes

The program code for this certificate is 518C. For financial aid, advising, and other reasons, students should work with their advisor to ensure that this code is properly recorded on their academic record.

The advisor for this program can be found under the area of expertise at: http://www.edcc.edu/programs/stem/cis/contact.html

Department website: 
Computer Information Systems | edcc.edu/cis

Certificate General Information

Credit/Grade Requirements A minimum of 30 credits or one-third of the required college-level (100-level or above) credits, whichever is less, must be earned at Edmonds CC. Students are required to maintain a minimum cumulative grade point average of 2.0 in all college-level courses.

Program of Study Outcomes Student achievement is assessed in the general and program specific outcomes via the courses and course objectives that align with those outcomes. More information about program outcomes and course objectives can be found on the Using Program Requirement Sheets  page.

Students Are Advised To:

  • Plan their schedule several quarters in advance in order to accommodate courses that are offered only once or twice a year;
  • Review the college catalog for required course prerequisites and include these in schedule planning; and
  • Communicate with an academic advisor and/or a faculty advisor.

Graduation Application A completed Graduation Application form must be submitted online by the 10th day of the quarter in which the student expects to graduate. Note: Applications for summer quarter are due by the 8th day of the quarter.

Common Course Numbering Please refer to www.edcc.edu/ccn for more information.

College Resources

Gainful Employment Information may be available for this program.



Dean’s Signature and Date Advisor’s Signature and Date
Eff: Summer 2018  

Internal Coding

EPC - 518C
TC - 30
CIP - 110601
Last revised - 2018/03/07

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