AHE 180 - Fundamentals of Patient Navigation:CD

5.0 Credits
Introduction to the role of patient navigation in the healthcare system. Covers basic skills in communication, cultural sensitivity, patient activation, and advocacy and introduces motivational interviewing.
Course-level Learning Objectives (CLOs)
Upon successful completion of this course, students will be able to:

Describe the history and purpose of patient navigation and explain its importance in today’s healthcare system.
Compare and contrast the differences and similarities among healthcare settings and providers.
Explain how the ACA defines “care coordination” and identify where patient navigation will have a positive impact for both patients and care providers.
Define “social determinants of health” and “health disparities” and list common causes of health disparities.
Identify barriers to accessing care including but not limited to, culture, health literacy, socioeconomic, and chronic disease and list strategies to reduce them.
Define the concept of professional boundaries and describe the importance of maintaining those boundaries within the care coordination model.
Demonstrate communication strategies for building client relationships including language, listening skills, effective questioning, and conflict resolution.
Describe motivational Interviewing and demonstrate communication skills as they relate to motivational interviewing.