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Apr 25, 2024
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ELA 072 - Office Skills 2
8.0 Credits
Office Skills Part 2 is an intermediate to advanced ELA course with a focus on building skills for working in an office or transitioning to college. Students increase their understanding of the American workplace and develop written and oral communication skills for business purposes. Students continue to develop skills in Microsoft Office and Google applications. For students in levels 040-060. This class is aligned with the Career and College Readiness Standards (CCRS), as outlined in the Workforce Innovation and Opportunity Act (WIOA) of 2016.
Prerequisite Placement by an instructor or advisor.
Course-level Learning Objectives (CLOs)
Upon successful completion of this course, students will be able to:
- Apply communication skills when using the phone, interacting in a professional environment, providing customer service, and managing challenging customers.
- Apply reading strategies to understand the American work culture, including employee rights.
- Use technology to assist with ELA, navigate a learning management system, and apply computer application skills for academic and workplace communication.
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