2021-2022 Undergraduate Catalog 
    
    May 25, 2024  
2021-2022 Undergraduate Catalog [ARCHIVED CATALOG]

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MGMT 122 - Customer Relations Management



3.0 Credits
Customer service is essential to business success. Learn the basics of customer needs and retention and skills in problem-solving, communication, and critical thinking that enhance career opportunities and organizational success.
Course-level Learning Objectives (CLOs)
Upon successful completion of this course, students will be able to:

  1. Discuss examples of excellence in customer service in a variety of industries.
  2. Explain how to attract and retain customers for business survival.
  3. Demonstrate a variety of strategies for effective communication, creative problem solving, and decision making in customer relations.
  4. Explain how to maintain positive relationships with internal and external customers.
  5. Explain and discuss examples of appropriate business etiquette and social skills in the workplace.



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