Computer Information Systems - Desktop Support Specialist Certificate

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PGM Code – 518C

Program Requirements

Program Description This certificate is designed to augment and validate current occupation skills by acquiring computer skills. Having the certificate will assist graduates in gaining employment in a variety of fields that use personal computers. Students learn to take control of their personal computer by gaining a working knowledge of a variety of software and hardware. Topics included in this certificate are introduction to business computing, intermediate to advanced software applications and PC hardware and software support. Some of the courses will assist students in achieving the A+ industry certification.

Common Course Numbering Please refer to www.edcc.edu/ccn for more information.

Credit/Grade Requirements This certificate is awarded upon a student’s completion of a minimum of 30 credits of Program Requirements and Electives as outlined. A minimum of 30 credits or one-third of the required credits, whichever is less, must be earned at Edmonds Community College. Students are required to maintain a minimum cumulative grade point average of 2.0 in all college-level courses as well as a minimum grade point average of 2.8 within the program requirements.

Students planning to continue on to a two-year Associate of Technical Arts degree in Computer Information Systems should plan ahead while working toward their CIS certificate. For a smooth transition from certificate to degree, students should see a CIS adviser at their earliest opportunity.

Students Are Advised To

Plan their schedule several quarters in advance in order to accommodate courses that are offered only once or twice a year,
Review the college catalog for required course prerequisites and include these in schedule planning, and
Communicate with a faculty adviser.

Graduation Application A completed Graduation Application form must be submitted to Enrollment Services by the 10th day of the quarter in which the student expects to graduate. Forms are available online or at Enrollment Services located in Lynnwood Hall. Note applications for summer quarter are due by the 8th day of the quarter.

Adviser
The adviser for this certificate is
Steve Higdon | shigdon@edcc.edu | 425-640-1777

Department Website
Computer Information Systems | http://cis.edcc.edu
425-640-1902

Gainful Employment
Gainful employment information is available for this program.

Advising Note

This program requirement sheet is not a substitute for meeting with an academic adviser. Meeting the requirements to graduate with an Edmonds Community College certificate or degree is ultimately the responsibility of the student.

Program Requirements (30 credits)

CIS 100 - Introduction to Business Computing 5.0 Credits OR
BSTEC 130 - Computer Fundamentals 5.0 Credits
CIS 102 - Intermediate Business Computing 5.0 Credits
CIS 125 - Network Workstation 5.0 Credits
CIS 161 - A+ Hardware Support I 5.0 Credits
CIS 162 - PC Desktop Support 5.0 Credits
CIS 163 - A+ Hardware Support II 5.0 Credits

Program Requirements Learning Outcomes

Upon completion of the Program Requirements for this degree/certificate, students will be able to:

Demonstrate intermediate knowledge of business computing concepts.
Demonstrate intermediate abilities in standard office productivity applications.
Demonstrate intermediate abilities in PC hardware and software support.
Apply desktop support problem-solving methods and procedures to solve hardware and software problems.
Apply customer support principles to resolve computer user’s problem(s).

Signatures

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Adviser’s Signature and Date

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Dean’s Signature and Date

Eff: summer 2012 | Rev: 06/12