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Apr 18, 2024
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BSTEC 233 - Dental Office Administration
5.0 Credits
Front office skills: Covers practice-management strategies, interpersonal skills, managing clinical records, dental billing, terminology and dental HIPAA/OSHA/WISHA regulations; appropriate for employment and current dental office staff. Prerequisite
BSTEC 130 or CIS 100 or equivalent. Corequisite
Course-level Learning Objectives (CLOs)
Upon successful completion of this course, students will be able to:
- Describe the roles of the dental team, including education, registration, certification or licensure required for each.
- Demonstrate knowledge of dental terminology.
- Describe HIPAA, OSHA and WISHA safety regulations as it applies to the dental office and demonstrate the ability to find updated regulation information on the web.
- Demonstrate basic understanding of dental law and Ethics.
- Demonstrate the rudimentary elements of patient scheduling techniques and the re-care systems.
- Demonstrate ability to manage patient records.
- Describe the fundamental steps taken in establishing financial arrangements with patients.
- Demonstrate knowledge of the basic functions of dental office software.
- Demonstrate knowledge of tooth numbering systems and basic dental procedures.
- Describe the ways in which an office can demonstrate outstanding customer service.
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