BSTEC 260 - Leadership/Management Skills:CD

1. Identify and analyze characteristics of leadership that should be displayed by an office manager.
2. Define problems and implement the problem-solving process for office manager.
3. Identify, practice, and assess skills which facilitate effective interaction and mutual understanding among three or more people for the purpose of working on a task, participating in a class discussion, or making a group presentation.
4. Define the AOM responsibilities in preparing themselves, their staff, and their office to participate in a globally diverse work environment.
5. Identify and analyze problems and options, select and implement appropriate solutions, and evaluate outcomes.
6. Demonstrate knowledge, understanding, and appreciation of culture and its influence on individuals and cultural groups in our society; a self-awareness of attitudes and values regarding life in a multicultural society; and the skills to recognize, analyze, and evaluate multicultural perspectives and issues.