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May 03, 2024
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CIS 162 - PC Desktop Support
5.0 Credits
Advanced topics in desktop support. Development of problem solving skills used in supporting the desktop user. Students work in teams to create and manage their own helpdesk. Emphasis on troubleshooting, problem solving, and customer support. Prerequisite: CIS 100 with a minimum grade of 2.5, or concurrent enrollment or equivalent experience.
Course-level Learning Objectives (CLOs)
Upon successful completion of this course, students will be able to:
- Set up defaults for and troubleshoot the installation of several Microsoft operating systems and MS Office. [REASON]
- Effectively utilize a knowledge base to solve a computer problem. [REASON]
- Create and implement maintenance and backup plans. [REASON]
- Install and configure hardware and amp; software for devices such as a hard disk, CD-ROM, scanner, printer, sound card, digital camera, etc. [REASON]
- Set up and run a mock help desk, working in a team environment. [COMMUNICATE]
- Educate and train others on various operating systems and applications. [COMMUNICATE]
- Facilitate customer service and support. [COMMUNICATE]
- Effectively communicate with customers and fellow team members. [COMMUNICATE]
- Research, create and give an oral presentation. [COMMUNICATE]
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