Computer Information Systems - Desktop Support Specialist Certificate

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PGM Code – 518C

Program Description This entry level certificate builds the foundation skills for both a career using computers and a career in a variety of computing fields. Students will gain skills in: intermediate office applications, business computer concepts, installation, configuration, troubleshooting and support for PC hardware and software. The content in this certificate maps to A+ certification and has a strong customer support focus emphasizing the skills students need for maximum success in an IT environment.

Credit/Grade Requirements This certificate is awarded upon a student’s completion of a minimum of 30 credits of program requirements and electives as outlined. A minimum of 30 credits or one-third of the required credits, whichever is less, must be earned at Edmonds CC. Students are required to maintain a minimum cumulative grade point average of 2.0 in all college level courses as well as a minimum grade point average of 2.8 within the program requirements.

Students planning to continue on to a two-year Associate of Technical Arts degree in Computer Information Systems should plan ahead while working toward their CIS certificate. For a smooth transition from certificate to degree, students should see a CIS adviser at their earliest opportunity.

Students Are Advised To

Plan their schedule several quarters in advance in order to accommodate courses that are offered only once or twice a year,
Review the college catalog for required course prerequisites and include these in schedule planning,
Communicate with an academic adviser, and
Submit an Evaluation Request - Transfer Credits Form (available in Enrollment Services) to activate the process of transferring credits to Edmonds CC.

Graduation Application A completed Graduation Application form must be submitted online by the 10th day of the quarter in which the student expects to graduate. Note: Applications for summer quarter are due by the 8th day of the quarter.

Adviser
The adviser for this certificate is
Steve Higdon | shigdon@edcc.edu | 425.640.1777

Department Website
Computer Information Systems | http://cis.edcc.edu | 425.640.1902

Gainful Employment
Gainful Employment Information is available for this program.

Advising Note This program requirement sheet is not a substitute for meeting with an academic adviser. Meeting the requirements to graduate with an Edmonds CC certificate or degree is ultimately the responsibility of the student.

Program Requirements (30 credits)

OUTCOMES:

Demonstrate intermediate knowledge of business computing concepts.
Demonstrate intermediate abilities in standard office productivity applications.
Demonstrate intermediate abilities in PC hardware and software support.
Apply desktop support problem-solving methods and procedures to solve hardware and software problems.
Apply customer support principles to resolve computer user’s problem(s).

CIS 100 - Introduction to Business Computing 5.0 Credits OR
BSTEC 130 - Computer Fundamentals 5.0 Credits
CIS 102 - Intermediate Business Computing 5.0 Credits
CIS 125 - Network Workstation 5.0 Credits
CIS 161 - A+ Hardware Support I 5.0 Credits
CIS 162 - PC Desktop Support 5.0 Credits
CIS 163 - A+ Hardware Support II 5.0 Credits

Signatures

Dean’s Signature and Date	Adviser’s Signature and Date
Eff: summer 2014 \| Rev: 05/14