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May 04, 2024
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SHS 260 - Managing Difficult Behaviors Maximum of 3.0 possible Credits Provides a framework for understanding the principal causes of angry, reluctant, fearful, and uncooperative behaviors in clients, and provides specific methods of managing and addressing causes. S/U grade option.
Course Objectives Upon successful completion of this course, students will be able to:
- Identify common situations that are stressful and tend to bring forth or trigger undesirable and disruptive behavior from clients. [REASON]
- Identify characteristics of agency environments that interfere with appropriate service provision or outcomes. [REASON]
- Identify the most common clinical conditions that present challenges to staff members working with “difficult” clients. [REASON]
- Identify and describe common disruptive and potentially dangerous client behaviors encountered by human service workers who provide services to people with mental illness. [REASON]
- Describe the process of respectfully approaching and engaging a client who is upset or agitated and angry. [REASON]
- Identify the components and stages of emotional escalation and how to facilitate de-escalation in an agitated client. [REASON]
- Identify and describe possible interventions to reduce the frequency and severity of problematic client behaviors. [REASON]
- Describe proactive behavioral interventions based on standard presentations associated with select diagnoses, e.g., Alzheimer’s, Dementia. [REASON]
- Identify the importance of and process for seeking and using consultation and clinical supervision in the work place. [REASON]
- Identify the personal and professional issues workers bring to the service environment that impact client response, both positively and negatively. [EXPLORE]
- Identify how cultural variables affect the expression of distress and can impact the definition/perception of and response to “difficult” behaviors and consumers. [EXPLORE]
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