ELA 72 - Office Skills 2

8.0 Credits
Office Skills Part 2 is an intermediate to advanced ELA course with a focus on building skills for working in an office or transitioning to college. Students increase their understanding of the American workplace and develop written and oral communication skills for business purposes. Students continue to develop skills in Microsoft Office and Google applications. For students in levels 40-60. This class is aligned with the Career and College Readiness Standards (CCRS), as outlined in the Workforce Innovation and Opportunity Act (WIOA) of 2016. Placement by instructor or advisor.
Course-level Learning Objectives (CLOs)
Upon successful completion of this course, students will be able to:

Demonstrate ability to apply communication skills when using the phone, to make polite requests in a professional environment, to provide customer service and to manage challenging customers.
Demonstrate ability to apply reading strategies to understand the American work culture, including employee rights.
Demonstrate ability to create, revise, and edit a business letter and business memo.
Demonstrate ability to use technology to navigate a learning management system and apply computer application skills for academic and workplace communication.

Course Typically Offered
Winter